Return Policy

Return Policy
Effective Date: 04-02-2025

At TheLovenda.store, we want you to be delighted with your purchase. If you are not satisfied, we offer a straightforward return process. Please carefully read our policy below.

1. Eligibility for Returns
1.1 Items must be returned within 3 days, e.g., 14 days from the date of delivery.
1.2 To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
1.3 Certain items, such as personalized or final sale products, are non-returnable. These will be clearly stated on the product page.

2. Return Process
2.1 To initiate a return, please contact us at lovendahub@gmail.com with your order number and a brief explanation of the reason for return.
2.2 Once your return is approved, we will provide you with detailed instructions and the return address.
2.3 Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

3. Refunds
3.1 Refunds will be processed within 7-10 business days once the returned item is received and inspected.
3.2 Refunds are issued to the original payment method. Please note that shipping fees are non-refundable.

4. Exchanges
4.1 If you wish to exchange an item, please initiate the return process and place a new order for the desired item.

5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact us at lovendahub@gmail.com within 7 days of delivery. We will provide a replacement or refund at no additional cost.

6. Additional Information
6.1 We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
6.2 TheLovenda.store reserves the right to refuse returns that do not meet the above conditions.

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